
City of Oulu’s successful innovation project OuluBot moves to production25.1.2022 09:00:00 EET | Digital Workforce Services Oyj | Press release
Press Release 25th January, 2022 City of Oulu’s successful innovation project OuluBot moves to production Over the past three years, The City of Oulu has been working on OuluBot, an innovation project funded by Business Finland. OuluBot's development work and test-use are now completed, and the project is moving to production. Collaboratively responsible for the project delivery are Digital Workforce, an intelligent automation services company, and Front AI, which specializes in automation solutions that utilize conversational artificial intelligence. OuluBot is Finland’s first digital customer service agent that combines AI and software robotics. It provides residents with extensive and multichannel information 24/7. In addition, OuluBot can independently handle many service requests and personalized information, such as reporting a lost travel card or suggesting nearby events based on location. In the future, citizens may also be able to ask OuluBot about the progress of their buildi