Tecnotree Recognized as Representative Vendor in Gartner Market Guide for CSP Customer Management and Experience Solutions
Tecnotree, a global digital platform and services leader for 5G, IOT, and cloud-native technology, announced that it has been named as a representative vendor in the 2022 Gartner Market Guide for CSP Customer Management and Experience Solutions.
The Gartner report is authored by analysts Juha Korhonen, Amresh Nandan, Chris Meering, and Susan Welsh de Grimaldo. It focuses on two major components of Customer Management and Experience (CM&X) solutions, which benefit CSPs immensely. The Gartner market guide enables CSPs to understand market trends & sourcing strategies and keep up with the evolving CM&X solutions. It helps them transform themselves with advancing digital technologies, which further empowers them to manage different aspects of BSS (Business Support Systems), such as customers, services, products, and partners.
Tecnotree has been featured in Gartner for its complete range of CM&X solutions, which includes CRM solutions, self-care apps, product catalogue, customer management, customer journey orchestration, partner management, loyalty programs, Diwa Fintech platform, and for its multi-experience B2B2X ecosystem marketplace platform called Tecnotree Moments, which uses Azure and AWS cloud infrastructure with multitenant capabilities. The Surge, low/no-code platform provides intelligence-enabled customer experience and business orchestration capabilities that can be coupled with moments marketplace capabilities and core digital BSS functionality, that can drive IoT and 5G monetization and automation utilizing mutli-cloud technologies.
Tecnotree solutions assist customers on a BSS transformation journey from being a traditional Communications Services Provider (CSP) to a Digital Services Provider (DSP). With over 44 TM Forum Open APIs deployed for customer management, product and order management, partner management, rating & charging, billing and ecosystem management, Tecnotree helps in providing a complete Digital transformation as well as specific transformation related to customer experience and management. Tecnotree’s cloud-native, AI/ML enabled, and 5G-ready customer experience solutions include cutting-edge digital products. The Gartner report mentions that Tecnotree has implemented several of the TM Forum APIs for CM&X and is among the leading vendors in TM Forum Open APIs certification. The report further recognises the platform that employs a micro-services-based architecture with a unified product catalogue that facilitates customer onboarding, allows converged billing, launches multi-experience bundled offerings, and provides a 360-degree customer view through its patented “profile of one” technology.
‘We are pleased to be recognized in Gartner’s prestigious market guide for our CSP customer management and experience solutions for 2023 again in addition to the recognition that we already received for Revenue Management & Monetization in Q4 of 2022. Our AI-driven CSP solutions meet the rapidly evolving business needs and create 5G revenue opportunities for CSPs, enabling them to provide greater services across various functions. We offer our valued customers increased convenience and unlimited access to world-class products and solutions.’ said Padma Ravichander, CEO-Tecnotree.
She commented further, ‘Our consistent year-on-year inclusion in the Gartner market guide validates our position as being customer-focused in creating digital experiences and revolutionizing enterprise experience through ecosystem partnerships for new-age digital services in a consistent manner.’
About Tecnotree
Tecnotree is a 5G-ready digital Business Support System (BSS) player, with AI/ML capabilities and multi-cloud extensibility. Tecnotree is among the first companies in the world to be Platinum Certified by TM Forum Open API standards, and our agile and open-source Digital BSS Stack comprises the full range (order-to-cash) of business processes and subscription management for telecom and other digital services industries creating opportunities beyond connectivity. Tecnotree also provides Fintech and B2B2X multi-experience digital marketplace to its subscriber base through the Tecnotree Moments platform to empower digitally connected communities across gaming, health, education, OTT, and other vertical ecosystems. Tecnotree is listed on Helsinki Nasdaq (TEM1V).
Gartner Disclaimer
Gartner does not endorse any vendor, product, or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
View source version on businesswire.com: https://www.businesswire.com/news/home/20230413005460/en/
Contact information
Padma Ravichander, Tecnotree CEO
Email: marketing@tecnotree.com
About Business Wire
For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Thredd Becomes First Issuer-Processor to Offer Real Time Control over B2B Travel Payments through the Mastercard Wholesale Program12.8.2025 10:00:00 EEST | Press release
Thredd, a leading next-generation global issuer processor, today announced it has become the first to offer its travel agency customers real time payment control through new flexible product codes made possible through the Mastercard Wholesale Program (MWP). This new capability enables Thredd’s customers to better respond to supplier needs based on geography, product type and volume, while optimizing business-to-business travel payments through greater visibility, adaptability, and control. The MWP was designed to better support the global nature of the travel industry, offering greater security and predictability of cross-border payments between travel buyers and suppliers. Based on industry feedback, the Program has now evolved to provide real-time payment control, allowing issuers to seamlessly transition between product codes on a real-time basis. These product codes allow travel organizations to adapt virtual card technology in real time, based on supplier or product need. Thredd
500 Global Launches Sustainable Innovation Program Backed by Catalytic Partners12.8.2025 09:00:00 EEST | Press release
500 Global, one of the world’s most active venture capital firms1, announced today the launch of its Sustainable Innovation Program, an initiative designed to support mission-driven founders building commercially viable solutions to sustainability challenges across the global south. Rooted in the belief that the next generation of global growth will be driven by sustainable, inclusive innovation rooted in local leadership, the Sustainable Innovation Program brings together strategic capital, multilateral partnerships, and deep domain expertise to help entrepreneurs scale ventures that deliver both market returns and measurable impact. Their catalytic partner is the Shell Foundation, with co-funding from the UK Government as part of its Transforming Energy Access (TEA) platform and Catalysing Agriculture by Scaling Energy Ecosystems (CASEE) programme. This is the first of these partnerships focused on investing in human capital across agriculture, energy, mobility, and the built environ
Access Advance Video Distribution Patent Pool Gains Further Momentum with the Signing of Alibaba, ZTE, and Youku12.8.2025 03:00:00 EEST | Press release
Access Advance LLC today announced that Alibaba Group and ZTE Corporation have joined the Video Distribution Patent ("VDP") Pool as Licensors and Alibaba Group’s subsidiary Youku, one of China's leading video streaming platforms, has joined as a Licensee. The participation of these industry leaders strengthens the VDP Pool's comprehensive licensing solution by adding extensive patent portfolios, including significant contributions to both the HEVC/H.265 and the VVC/H.266 standard, while expanding coverage to Youku's massive user base. "We're delighted to welcome Alibaba, ZTE and Youku to the VDP Pool," said Peter Moller, CEO of Access Advance. "The addition of Alibaba and ZTE as Licensors brings critical intellectual property assets to the VDP Pool, while Youku's participation as a Licensee demonstrates the value of the pool's flexibility, predictable cost model, and simplified administration for major streaming platforms. They join other technology leaders including ByteDance, Kuaisho
First Cessna SkyCourier in Mongolia to Join Hunnu Air Fleet, Enhancing Operations in Asia-Pacific Region11.8.2025 17:00:00 EEST | Press release
The Cessna SkyCourier is making its entry into Mongolia with charter operator Hunnu Air placing the first order for the versatile twin-engine turboprop aircraft in the country. Hunnu Air will use the Cessna SkyCourier to enhance domestic tourism and cargo operations within Mongolia. The order includes two passenger variants of the Cessna SkyCourier aircraft and one Cessna Grand Caravan EX, with deliveries of their new aircraft expected to begin in 2026. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250811928514/en/ First Cessna SkyCourier in Mongolia to join Hunnu Air fleet, enhancing operations in Asia-Pacific region (Photo Credit: Textron Aviation) The Cessna SkyCourier is designed and produced by Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company. "Designed for versatility and performance, the Cessna SkyCourier is a strong fit to support Hunnu Air’s services across Mongolia,” said Lannie O’Bannion, senior vice pres
84% of Consumers Would Switch Banks Over Financial Crime Links, ThetaRay Report Finds11.8.2025 17:00:00 EEST | Press release
ThetaRay, a global leader in Cognitive AI financial crime compliance, today released its U.S. Banking & Fintech Trust Report 2025, offering new insights into consumer attitudes toward anti-money laundering (AML) practices. The report reveals that 84% of consumers would switch banks if linked to financial crime, and 87% would actively warn family and friends against using that institution. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250811009362/en/ Brand reputation is one of a financial institution’s most valuable and vulnerable assets, built over years through trust, consistency, and significant investment. Encouragingly, 93% of respondents express either positive or neutral sentiments toward their current financial providers, suggesting a strong foundation of customer trust. But that trust is fragile: a single incident of financial crime can shatter a reputation overnight, triggering customer attrition, regulatory penal
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom