Advancing Healthcare Finance: Digital Workforce Collaborates with Top Cancer Institute

Press Release 20 November, 2023


Advancing Healthcare Finance: Digital Workforce Collaborates with Top Cancer Institute

Digital Workforce, a leader in business process automation, is excited to announce its strategic partnership with a globally renowned cancer research institute in the US. This collaboration aims at optimizing the front-end revenue cycle processes of the institute and complementing the efforts of its highly efficient in-house team.

As part of the agreement, Digital Workforce will implement advanced Robotic Process Automation (RPA) solutions to automate the fundamental patient access workflow, in their world-class EMR system. The initiative is expected to enhance operational efficiency, reduce costs, and support the institute's dedication to world-class cancer research and patient care.

”We also believe that this kind of automation will increase patient satisfaction. We have witnessed elsewhere where similar referral processes have reduced the referral lead time down from 32 to 4 hours processing time. This will significantly improve the patient experience together with other key KPIs. This is particularly important since often, if not always, referral is the only way to receive treatment from highly specialized healthcare providers”, said Juha Järvi, Global Head of Healthcare for Digital Workforce 

"We are thrilled to collaborate with this esteemed institute. This represents a significant step in demonstrating the transformative power of RPA in healthcare, in the context of revenue cycle, while improving the patient access," said Jussi Vasama, the CEO of Digital Workforce. "Our commitment is to deliver solutions that streamline processes and contribute to the institute's noble mission of advancing cancer treatment and research."

This partnership highlights Digital Workforce's expertise in customizing automation solutions to meet the unique needs of the healthcare sector in the US. It underlines the potential of RPA in enhancing core operational revenue cycle operations, leading to more efficient and effective resource allocation in critical research and care areas, while improving access to care and patient experience.

Digital Workforce, known for its expertise in healthcare automation and extensive experience with major EMR platforms, has become a reliable partner for healthcare organizations focused on improving processes, reducing errors, and streamlining operations. This new agreement reinforces Digital Workforce’s position as a top choice for automation services among leading US healthcare providers and institutes.

For further information, please contact:

Jussi Vasama, CEO, Tel. +358 50 380 9893, jussi.vasama@digitalworkforce.com
Juha Järvi, Global Head of Healthcare +358 40 753 0963 juha.jarvi@digitalworkforce.com 

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organisations to save costs, accelerate digitalisation, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.