Kempower presents outstanding charger uptime and charging success rate – over 13 million successful charging sessions since 2018
14.11.2024 09:30:00 EET | Kempower Oyj | Press release
Kempower publishes extensive data of its charger uptime and charging success rate for the first time ever. Based on data gathered since 2018, company’s EV fast-charging solutions have achieved an impressive uptime of over 99%. This milestone highlights Kempower’s dedication to providing reliable and efficient charging solutions for EVs, ensuring drivers can depend on Kempower’s technology for a seamless charging experience.
LAHTI, FINLAND – Kempower publishes extensive data of its charger uptime and charging success rate for the first time ever. Based on data gathered since 2018, company’s EV fast-charging solutions have achieved an impressive uptime of over 99%. This milestone highlights Kempower’s dedication to providing reliable and efficient charging solutions for EVs, ensuring drivers can depend on Kempower’s technology for a seamless charging experience.
The charging success rate, monitored through ChargEye, Kempower’s cloud-based charging management software, is calculated using data from every charging session carried out on Kempower charger from day one. From December 2018 to July 2024, Kempower has recorded over 13 million successful charging sessions. This extensive data collection allows Kempower to quickly identify and address any issues related to charging, ensuring company’s chargers are almost always available.
Technical success rate
Kempower’s charging solutions have an average technical success rate of 94.3%, with the best charger operators using Kempower’s charging solutions reaching a technical charging success rate of 97.2%. This metric monitors unsuccessful charging attempts caused by technical issues, which can be attributed either to the EV or the charging equipment. Key components of the technical charging success rate metrics include:
- Locking issues: Problems with the plug locking mechanism.
- EV communication issues: Communication problems typically originating from the electric vehicle.
- Charger issues: Failures related to the charging station, such as hardware malfunctions.
By addressing these issues over time, Kempower has significantly reduced the number of unsuccessful charging attempts.
Charger usability success rate
The usability success rate focuses on unsuccessful charging attempts caused by user-related -EV driver related - issues. Kempower’s average usability success rate is 76.3%, with the best operators using Kempower’s charging solutions achieving 91.2%. Factors influencing this metrics include:
- Cumbersome charging apps: Complicated multi-step application interfaces.
- User negligence: Forgetting to connect the plug or authorize.
- User missteps: Abrupt actions by the user, such as stopping the charging session too early.
- Deauthorized charging sessions: Insufficient credits or invalid authorization tags.
Based on the data, Kempower has optimized its user interface and provides guidance to EV drivers throughout the charging session to ensure a smooth charging process. Kempower develops the charging experience continuously.
Overall charging success rate and charger uptime
The overall EV charging success rate combines technical and usability success rates, providing a comprehensive view of successful charging attempts. Kempower’s average overall charging success rate is 70.6%, with the best operators achieving 84.6%.
Kempower’s chargers boast an impressive uptime of over 99%. This metric ensures that the chargers are almost always available for use, contributing to a reliable and efficient charging network. Charging uptime refers to how chargers are operational. Charging uptime is reported as a percentage, with 100% being the maximum. However, achieving 100% charging uptime is impossible when considering for example preventive maintenance and regular software updates. Kempower calculates charging uptime per plug.
Proactive measures and collaborations
Kempower’s proactive measures include working closely with EV manufacturers to optimize both hardware and software. This collaboration ensures that EV drivers can rely on Kempower chargers for a smooth and efficient charging process. By recording and analyzing all charging sessions, Kempower can detect and solve problems early, maintaining reliability, thus the high charging uptime.
“By recording and analyzing all charging sessions continuously, we have built an extensive database that allows for the early detection of issues and the implementation of effective solutions. This approach has enabled us to optimize our charging technology to always aiming for the best charging experience possible, and maintain our position as a leading provider of reliable EV fast-charging solutions,” said Mikko Veikkolainen, Vice President, Research and Innovation at Kempower.
Kempower’s partnership with different EV manufacturers has also led to improvements in vehicle performance and reliability. By sharing data and insights, Kempower has helped manufacturers identify and address issues with specific EV models, leading to recalls and improvements. This collaboration has further strengthened the reliability of Kempower’s charging technology.
Download the white paper about the charging success rate and charger uptime here: https://kempower.com/whitepaper/charging-success-rate-and-charger-uptime-in-public-ev-charging/
Kempower media:
Paula Savonen, VP, Communications, Kempower
+358 400 343 851
About Kempower:
We design and manufacture reliable and user-friendly DC fast-charging solutions for electric vehicles. Our vision is to create the world’s most desired EV charging solutions for everyone, everywhere. Our product development and production are based in Finland and in the U.S., with the majority of our materials and components sourced locally. We focus on all areas of e-mobility, from electric cars, trucks, and buses to machines and marine. Our modular and scalable charging system and world-class software are designed by EV drivers for EV drivers, enabling the best user experience for our customers around the world. Kempower is listed on the Nasdaq Helsinki Stock Exchange in Finland. kempower.com
Keywords
Contacts
Paula SavonenVice President, CommunicationsKempower
Tel:+358 29 0021900paula.savonen@kempower.comSubscribe to releases from Kempower Oyj
Subscribe to all the latest releases from Kempower Oyj by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Kempower Oyj
Qelo surpasses 2 GWh delivered through Kempower chargers as Croatia’s EV charging network expands10.11.2026 10:00:00 EET | Press release
Qelo, one of Croatia’s fastest-growing EV charging networks, has reached an important milestone by surpassing 2 GWh of energy delivered through its ultra-fast charging infrastructure, supplied by DC charging manufacturer Kempower. The achievement reflects the rapid growth of electric mobility in Croatia and the increasing demand for reliable, high-power charging solutions. Over the past year, charging volumes across the Qelo network have accelerated significantly, with the 2 GWh milestone having been reached in October, three times faster than the first. Qelo is currently in the middle of a major investment cycle focused on expanding its ultra-fast charging network across Croatia. By the end of the year, the company expects to operate in more than 30 locations, offering around 100 ultra-fast charging points for both domestic and international EV drivers. Since partnering in November 2023, Qelo and Kempower have rolled out 86 ultra-fast charging connectors across 26 sites in Croatia. “A
Kempowerin laturit ovat jakaneet jo yli 2 GW energiaa Qelon laajentuvassa sähköautojen latausverkostossa Kroatiassa10.11.2026 10:00:00 EET | Tiedote
Kroatian nopeimmin kasvavien sähköautojen latausverkostoihin kuuluva Qelo on saavuttanut merkittävän 2 GW:n rajapyykin energianjakelussaan Kempowerin toimittaman DC-pikalatausinfrastruktuurin kautta. Saavutus kuvastaa sähköisen liikenteen nopeaa kasvua sekä luotettavien ja suuritehoisten latausratkaisujen kasvavaa kysyntää Kroatiassa. Viime vuoden aikana latausmäärät Qelon latausverkostossa ovat kasvaneet merkittävästi ja 2 GWh:n rajapyykki saavutettiin lokakuussa kolme kertaa nopeammin kuin ensimmäinen gigawattitunti. Qelo on parhaillaan keskellä mittavaa investointikierrosta, jonka tavoitteena on laajentaa sen ultranopeaa latausverkostoa ympäri Kroatiaa. Vuoden loppuun mennessä yhtiö arvioi toimivansa yli 30 paikkakunnalla ja tarjoavansa noin 100 ultranopeaa latauspistettä sekä kotimaisille että kansainvälisille sähköautoilijoille. Marraskuussa 2023 solmitun kumppanuuden jälkeen Qelo ja Kempower ovat ottaneet käyttöön 86 ultranopeaa latausliitintä 26 paikkakunnalla Kroatiassa. ”Kroat
Kempower is supplying Plugit with charging hardware to boost the electrification of transport in Sweden9.11.2026 10:00:00 EET | Press release
Kempower, the global manufacturer of DC fast-charging solutions for electric vehicles, is supplying the Nordic charging operator and its sales and service partner Plugit with charging hardware to support the electrification of VR Sverige’s bus depots and a new public charging station in Klevshult, Sweden. Plugit is operating one of the largest public charging networks in Finland and is responsible for depot charging for major Nordic industrial and logistics companies, including PostNord, SSAB and Posti Group. VR Sverige is the Swedish entity of VR Group, owned by the Finnish state, providing passenger, logistics and maintenance services in Finland and Sweden. Plugit has been selected as the charging supplier for VR Sverige’s nearly 200 electric buses in the Stockholm region. The contract includes charging infrastructure at three bus depots, the two largest of which are in Södertälje and Kallhäll. In total, the installed charging capacity is 10 MW. Construction work has already begun an
Kempower bistår Plugit med laddhårdvara för att stärka elektrifieringen av transporter i Sverige9.11.2026 10:00:00 EET | Pressmeddelande
Kempower, den globala tillverkaren av lösningar för snabbladdning med likström för elfordon, bistår den nordiska laddoperatören samt sin försäljnings- och servicepartner Plugit med laddhårdvara för att stöda elektrifieringen av VR Sveriges bussdepåer, samt en ny publik laddstation i Klevshult, Sverige. Plugit är en av Finlands största operatörer av publik laddinfrastruktur och ansvarar för depåladdning för stora industri- och logistikföretag, däribland PostNord, SSAB och Posti Group. VR Sverige är en del av VR Group som är ägt av den finska staten, och bedriver passagerar-, logistik- och underhållstjänster i Finland och Sverige. Plugit har valts som laddleverantör för VR Sveriges nästan 200 elektriska bussar i Stockholmsregionen. Kontraktet inkluderar laddningsinfrastruktur på tre bussdepåer, varav de två största befinner sig i Södertälje och Kallhäll. Totalt utgör den installerade laddeffekten 10 MW. Byggarbetet har redan påbörjats och uppskattas vara färdigt under året. Den nya laddi
Kempower toimittaa Plugitille pikalatauslaitteita kuljetusten sähköistämiseen Ruotsissa9.11.2026 10:00:00 EET | Tiedote
Kempower on toimittanut pikalatausjärjestemiä latausoperaattorina ja Kempowerin myynti- ja huoltokumppanina toimivan Plugitin projekteihin VR Sverigen bussivarikoille sekä uudelle julkiselle raskaan liikenteen latausasemalle Klevshultiin. Plugit operoi yhtä Suomen laajimmista julkisista sähköautojen latausverkostoista ja vastaa suurten teollisuus- ja logistiikkayritysten, kuten PostNordin, SSAB:n ja Posti-konsernin, varikkolatauksesta. VR Sverige on osa Suomen valtion omistamaa VR Groupia, joka tarjoaa matkustaja-, logistiikka- ja kunnossapitopalveluja Suomessa ja Ruotsissa. Plugit on valittu latausratkaisujen toimittajaksi VR Sverigen lähes 200 sähköbussille Tukholman alueella. Sopimus kattaa latausinfrastruktuurin kolmella bussivarikolla, joista kaksi suurinta sijaitsevat Södertäljessä ja Kallhällissä. Asennetun lataustehon kokonaismäärä on 10 MW. Käynnissä olevien rakennustöiden arvioidaan valmistuvan tämän vuoden aikana. Uusi latausinfrastruktuuri on täysin toiminnassa kesällä 2027
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom